On all orders — shipped in protective, dedicated packaging.
Dispatch within 24 hours from our UK warehouse.
Change your mind? Return unused items for a refund.
Every order includes tracking so you always know where it is.
We deliver to all addresses in the United Kingdom. All items are shipped from UK stock, which is customs-cleared, so there are no hidden import charges for UK customers.
Orders placed before 2pm are dispatched within 24 hours on working days. Standard delivery to most UK postcodes takes 1–3 working days.
No. Delivery is free on every order, without a minimum spend.
Every fireplace ships in dedicated protective packaging designed by the manufacturer, keeping your product safe and presentable from warehouse to your door.
You may return any unused, unopened item within 14 days of delivery for a full refund. Products must be in original packaging. To start a return, email sales@bofireplaces.co.uk with your order number.
If your order arrives damaged or faulty, contact us within 7 days with photos and your order number. We will arrange a replacement or a refund as quickly as possible.