Privacy Policy

Biofireplace UK is operated by BYSIL LTD, a company registered in England and Wales. When you contact us or place an order, we act as the data controller for your personal information.

We only collect the information needed to process your order and communicate with you: your name, email address, delivery address and order history. We do not collect payment card details — payments are processed securely by our payment providers.

Your data is used to fulfil orders, provide customer support, and send order updates. If you opt in, we may occasionally send product news. We never sell or rent your personal data to third parties.

We process your data on the legal basis of contract performance (to fulfil your order) and legitimate interest (customer service). Order records are kept for the period required by UK tax law, then securely deleted.

Under the UK GDPR you have the right to access, correct, delete or transfer your personal data, and to object to processing. To exercise any of these rights, email sales@bofireplaces.co.uk. You may also complain to the ICO (ico.org.uk).

This website uses only strictly necessary cookies to keep the site working. We do not use advertising or analytics cookies without your consent.

For any privacy questions, email sales@bofireplaces.co.uk or write to BYSIL LTD, United Kingdom.